Rubbish Collection Greenwich Privacy Policy

This Privacy Policy explains how Rubbish Collection Greenwich collects, uses, stores and protects personal data relating to our customers within the Greenwich area. It is intended to meet the requirements of the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all individuals and organisations that use, or enquire about using, our rubbish collection and related services in the Greenwich area.

By using our services or by contacting us, you acknowledge that you have read and understood this Privacy Policy. We may update this Privacy Policy from time to time, and any changes will apply from the date we publish the updated version.

Who we are and how to contact us

Rubbish Collection Greenwich is the controller of the personal data described in this Privacy Policy. This means that we determine the purposes and means of processing your personal data. If you have any questions about this Privacy Policy, your personal data, or you wish to exercise your rights, you can contact us using the details provided on our usual customer communication channels.

Scope of this Privacy Policy

This Privacy Policy applies to all Rubbish Collection Greenwich customers and prospective customers located in the Greenwich area. This includes individuals, households, landlords, tenants, businesses and other organisations that arrange rubbish collection, waste removal, recycling services, or related services with us. It covers personal data collected directly from you, as well as data we receive from third parties in connection with providing our services.

Personal data we collect

We collect and process different types of personal data about you depending on how you use our services. The categories of data we typically collect include:

Contact and identification details such as name, address, email address, telephone number and, where relevant, business or organisation name and job title. Service and booking information such as collection address, preferred dates and times, type and volume of rubbish or waste, instructions for access to the property, photographs you provide to describe the job, and records of services carried out. Payment and billing details such as billing address, payment method details as necessary to process your payment, and records of invoices, payments and refunds. Communication records such as emails, telephone call notes, written correspondence and any feedback or complaints you submit. Technical and usage information such as information about how you contact us or access our online services, including device type, basic log information and cookie-related information where applicable.

We do not intentionally collect special category data such as health information, except where you choose to share it because it is relevant to the performance of the service, for example to explain access needs or safety requirements. If you share such information, we will handle it with additional care and only use it as necessary to provide the requested service.

How we collect your data

We collect personal data in several ways. Directly from you when you contact us by phone, email, online form or in person to request a quotation, make a booking, amend or cancel a booking, or request information about our services. During service delivery when our staff attend your premises and record information about the service, such as access instructions, nature and quantity of waste and completion of the job. From third parties such as estate agents, property managers, landlords, business partners or platforms that refer you to us, where they have your permission or another lawful basis to share your details. Automatically when you visit or interact with our online services, where basic technical information may be collected to support functionality and security.

Lawful basis for processing your data

We only process your personal data where we have a lawful basis under data protection law. The main lawful bases we rely on are:

Contractual necessity to take steps at your request prior to entering into a contract, for example providing quotations, and to perform our contract with you, including arranging and carrying out rubbish collection services, communicating with you about your booking, invoicing and handling payments.

Legitimate interests to operate and improve our business and services, to maintain accurate records, to respond to queries and complaints, to protect our staff and property, and to pursue or defend legal claims. When relying on legitimate interests, we balance our interests against your rights and freedoms and only process data where our interests are not overridden.

Legal obligations to comply with laws and regulations, including tax, accounting and waste management regulations, and to cooperate with competent authorities where required.

Consent where you have given us clear permission for a specific purpose, such as receiving certain types of marketing communications. Where we rely on consent, you can withdraw it at any time using the contact details in this Privacy Policy.

How we use your personal data

We use your personal data for the following purposes. To provide and manage our services including processing enquiries, providing quotations, creating and managing bookings, arranging collection times, carrying out rubbish removal and related services, and handling follow-up matters. To communicate with you including responding to your questions, sending service confirmations and updates, contacting you about access issues, and notifying you about changes to our services or terms. To manage payments and accounts including issuing invoices, processing card or bank payments through third-party payment providers, managing credit, and maintaining financial and tax records. To improve our services including monitoring service quality, training staff, analysing common issues and developing new services. To ensure security and prevent fraud including verifying identity where required, protecting our staff during site visits and protecting our systems. To comply with legal and regulatory requirements including record-keeping, accounting and cooperation with relevant authorities.

Data retention

We keep your personal data only for as long as necessary for the purposes described in this Privacy Policy or as required by law. The retention period will vary depending on the type of data and the context in which it was collected. Service and contract records, including your contact details, booking records and service notes, are typically kept for a period consistent with limitation periods for legal claims so that we can respond to any queries, disputes or legal actions. Financial and invoicing records are kept for the period required by tax and accounting laws. Communication records such as emails and call notes are kept for a reasonable period to handle enquiries, complaints and service history.

When we no longer need your personal data, we will securely delete it or anonymise it so that it can no longer be linked to you.

Data processors and third-party recipients

We may share your personal data with trusted third parties who process data on our behalf. These data processors are only permitted to use your personal data in accordance with our instructions and for the purposes described in this Privacy Policy. They must also implement appropriate security measures.

Examples of such processors and recipients include payment service providers that process card or bank payments, IT and hosting providers that support our systems, communication service providers that enable us to send emails or text messages and professional advisers such as accountants and legal advisers where necessary for our business operations.

We may also share personal data with other third parties where required by law, to exercise or defend legal claims, or in connection with a business transaction such as restructuring. We do not sell your personal data.

International transfers

Where we transfer personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your data, such as using standard contractual clauses or ensuring that the recipient is in a country recognised as providing an adequate level of protection.

How we protect your data

We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. These measures include access controls, secure storage of records, staff training, and regular review of our security procedures. While we strive to protect your personal data, no system can be completely secure, and you should take care when sharing information with us.

Your data protection rights

Under data protection law, you have a number of rights in relation to your personal data. Subject to certain conditions and exemptions, you have the right to access your personal data and receive a copy of the data we hold about you, to correct inaccurate or incomplete personal data, to request deletion of your personal data where there is no longer a lawful basis for us to keep it, to restrict our processing of your personal data in certain circumstances, to object to processing based on our legitimate interests, including direct marketing, to receive your personal data in a structured, commonly used and machine-readable format and, where technically feasible, to request that it is transmitted to another controller, and to withdraw consent at any time where we rely on your consent for a particular processing activity.

If you wish to exercise any of these rights, please contact us using our usual customer contact details. We may need to verify your identity before responding to your request to protect your privacy and security.

Complaints and contact

If you have concerns about how we handle your personal data, we encourage you to contact us in the first instance so that we can try to resolve the issue. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom if you believe that your rights have been infringed.

This Privacy Policy is intended to provide clear and transparent information about how Rubbish Collection Greenwich processes the personal data of all our customers and prospective customers in the Greenwich area. We recommend that you review it periodically to stay informed about how we use and protect your information.