Accessibility Statement for Rubbish Collection Greenwich

Rubbish Collection Greenwich is committed to providing an accessible and inclusive experience for everyone in the Greenwich area. We want all residents, visitors and businesses to be able to access information about our rubbish collection services and to use our online tools, regardless of technology, ability or personal circumstance. This Accessibility Statement explains the standards we aim to meet, the features we have implemented, and how you can contact us if you need additional support or adjustments.

Our Accessibility Commitment

We aim to meet the Web Content Accessibility Guidelines, version 2.1, at the AA level. These guidelines set out best practice for making web content more accessible for people with disabilities, including visual, hearing, cognitive and motor impairments. By working towards WCAG 2.1 AA, we aim to ensure that our rubbish collection information for Greenwich is clear, perceivable, operable and understandable for as many people as possible.

Accessibility is an ongoing process. We regularly review our content, design and functionality to identify potential barriers and to improve how users interact with our rubbish collection information and services across Greenwich.

Screen Reader Support

Our online rubbish collection information for Greenwich is designed to work well with modern screen readers. We aim to provide clear headings, logical reading order, descriptive text for images where needed, and meaningful labels for form fields and buttons. This helps users who rely on screen readers to understand collection dates, service changes and any announcements related to accessible rubbish collection services.

We avoid relying solely on colour, icons or visual layout to convey essential information. Important messages about rubbish collection times, service disruptions or special collections are presented in text so that screen readers can interpret them accurately.

Keyboard Navigation

We recognise that some people navigate websites using only a keyboard or alternative input devices. Our online information about rubbish collection in Greenwich is built so that core tasks can be completed without a mouse. This includes moving through menus, selecting collection options, and submitting contact or request forms using keys such as Tab, Shift plus Tab, Enter and the arrow keys.

We aim to provide a clear focus indicator so users can see which element is currently selected while moving around the page. Navigation is structured in a logical order to help keyboard-only users move efficiently between sections, especially when checking collection schedules or contacting us for accessible rubbish collection support in the Greenwich area.

Text, Layout and Readability

We use plain and straightforward language wherever possible so that information about rubbish collection in Greenwich is easy to understand. Text is structured with headings and paragraphs so that users can quickly scan the page and find what they need. Layouts are designed to work across a range of devices and screen sizes, including mobile phones and tablets.

Where possible, we support zooming in without loss of content or functionality, so that users who need larger text can still view and use essential rubbish collection information clearly.

Ongoing Improvements

We are continually working to improve the accessibility of our services and content for the Greenwich community. When we introduce new features or update information about rubbish collection, we take accessibility into account from the start. We also aim to test our website periodically with different assistive technologies and browsers to identify areas for improvement.

Feedback and Accessibility Requests

We welcome feedback from residents and users about the accessibility of our rubbish collection services in Greenwich. If you have difficulty accessing any part of our website, cannot find the information you need in an accessible format, or require a reasonable adjustment, you can contact us using the following details.

You can email our accessibility team and describe the issue you encountered, the page or content you were trying to access, and any assistive technology you are using. You can also contact us by telephone during normal office hours to request information about rubbish collection in a different format, such as large print or a simplified written explanation, or to ask for support arranging accessible rubbish collection services in the Greenwich area.

We aim to acknowledge accessibility related requests promptly and to provide a response explaining any actions we will take and any alternative ways to access the information you need. Your feedback helps us improve our services for everyone in Greenwich.

Accessibility Statement Review

This Accessibility Statement for Rubbish Collection Greenwich is reviewed on a regular basis to ensure it remains accurate and reflects our current accessibility practices. As we improve our online services or make changes to how rubbish collection is presented for the Greenwich area, we will update this statement to keep you informed.